Frequently Asked Questions

1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Answer: Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account': Track your orders and review past purchases, Gain access to your ‘Wish List’, Save your address and card details for faster shopping, Manage your account details and newsletter subscriptions.

2. WHERE IS MY ORDER?

Answer: We aim to dispatch all orders within 2 working days. Estimated delivery times are to only be used as a reference, commences from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

3. CAN I ADD ITEMS TO AN EXISTING ORDER?

Answer: It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

4. IS IT SAFE TO USE MY CREDIT CARD AT THE ENOVOTECO ONLINE STORE?

Answer: Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy section.

5. HOW WILL I KNOW I RECEIVED MY ORDER AND WHEN WILL PAYMENT BE DEDUCTED?

Answer: After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Service team and will only charge your credit card for the value of the items in stock.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Answer: We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

7. HOW DO I RETURN AN ITEM?

Answer: Within 30 days of delivery, log into "My Account" or "Track my order" and proceed with the return request indicating the reason for return.

8. IS MY PACKAGE INSURED?

Answer: All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

9. CAN I TRACK MY ORDER?

Answer: Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

10. HOW SOON CAN I GET MY ORDER AND HOW MUCH DELIVERY WILL COST?

Answer: We offer different shipping options to meet your needs. For further details, please visit our Shipping Information section.

11. WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

Answer: If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email with a new temporary password.

12. IS MY PERSONAL INFORMATION KEPT PRIVATE?

Answer: For further details, please visit our Privacy Policy section.

13. WHAT IS A WISHLIST?

Answer: In your "Wishlist" you can save your favorite products, keep track of them and eventually purchase them whenever you please.

Did we not solve your question? Contact our customer support!